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Service Quality

We will act fairly and reasonably in all our dealings with you by:

  • meeting the commitments and standards for the products and services we offer, and in the procedures and practices our staff follow;
  • making sure our products and services meet relevant laws and regulations;
  • ensuring that our dealings with you will rest on principles of integrity and transparency.

We will help you to understand how our financial products and services work by:
      
  • giving you information about the products ;
  • explaining their financial implications.

Information
General Information
Interest Rates
Loans And Advances
Changes in interest rates
Charges
Terms And Conditions
Advertising & Marketing
Advertising And Marketing
Account Operations
Statements
Cash Transactions
Fund Transfer
Protecting your Account
Confidentiality
Communication Link
Checking your account
Taking care
Cancelling Payments
Feedback and Suggestions
Feedback and Suggestions
Customer Complaints
What can a complaint be about?
Who can make a complaint?
How can a complaint be made?
Where to make a Complaint?
Who can receive a complaint?
What are the complaint resolution levels?
What is the Complaints Escalation Procedure?